Privacy Policy

1. Introduction

RiskSafeAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform ("Service"). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, you may not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

When you register for an account or use our Service, we may collect personal information that can be used to identify you, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Payment and billing information
• Account credentials (username, password)
• Profile information and preferences

2.2 Usage Data

We automatically collect information about how you interact with our Service, including:

• Log data (IP address, browser type, device information, access times)
• Usage patterns and feature utilization
• Error logs and performance data
• Cookies and similar tracking technologies

2.3 Content and Data

When you use our Service, we may collect and process:

• Documents, files, and data you upload to the Service
• Compliance frameworks, policies, and regulatory information you input
• Search queries and interactions with AI features
• Custom configurations and settings

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service, including processing your requests and transactions
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service-related notifications, updates, security alerts, and administrative messages
• Personalization: To customize your experience and provide tailored content and features
• Analytics and Improvement: To analyze usage patterns, monitor performance, and enhance our Service functionality
• Security: To detect, prevent, and address security issues, fraud, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send you promotional communications about our products and services

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Customer support and communication tools
• Analytics and monitoring services
• AI and machine learning service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

4.4 Protection of Rights

We may share information to protect our rights, privacy, safety, or property, or that of our users or others, including to prevent fraud or abuse of our Service.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Restricted access to personal information on a need-to-know basis
• Compliance with industry security standards and certifications

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

When you delete your account or request deletion of your information, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You have the right to request access to your personal information and to receive a copy of the data we hold about you in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

7.4 Objection and Restriction

You have the right to object to certain processing of your personal information and to request restriction of processing in certain circumstances.

7.5 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw your consent at any time.

7.6 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at privacy@risksafeai.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device that help us improve your experience.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how users interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by relevant data protection authorities
• Relying on adequacy decisions by relevant authorities
• Implementing additional security measures as appropriate

By using our Service, you consent to the transfer of your information to countries outside your country of residence.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child, please contact us immediately at privacy@risksafeai.com.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

This Privacy Policy applies only to information collected by RiskSafeAI through our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date at the top of this Privacy Policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Service

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. Data Protection Officer

If you have questions or concerns about our privacy practices or this Privacy Policy, you can contact our Data Protection Officer at:

Email: privacy@risksafeai.com
Address: E8/2A Westall Rd, Clayton South, VIC 3171, Australia

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

14. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with your local data protection authority.

We encourage you to contact us first at privacy@risksafeai.com so we can address your concerns directly.

15. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us:

RiskSafeAI
Email: privacy@risksafeai.com
Address: E8/2A Westall Rd, Clayton South, VIC 3171, Australia
Phone: +61 3 1234 5678